What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is a dwelling rented out for 30 days or less.
What is the Hotel Occupancy Tax (HOT)?
This is a 9% rental tax on the total room receipts.
When is the Hotel Occupancy Tax due?
The City of Irving Code states that Hotel/Motel taxes are due on the last day of the month following each
monthly collection/reporting period. Hotel Occupancy Taxes are to be paid or reported on a monthly basis, if there was no rental activity you are still required to submit a zero return.
How is penalty and interest calculated on late payments?
Interest: If tax is late, enter interest 9% of the total tax due; divided by 365; times the number of days late
Penalty: If a return is filed or tax is paid after the due date AND it has been delinquent for at least one
complete municipal fiscal quarter, enter penalty 15% of the total tax due.
What types of credit cards are accepted?
We are able to take Visa, Mastercard, and Discover. We do not accept AMEX at this time. There is no credit card convenience when you pay with a credit card.
How do I amend a return?
Amended return requests are completed by the City of Irving. Please email sli@cityofirving.org requesting to file an amended return. In the email please include: - Six-digit account number and owner name
- Period you need to amend (i.e. June 2021 form due July 20)
- If you overpaid or underpaid your original form
- Brief explanation as to why the form needs to be amended
How do I close my account?
To close your account, please email the City of Irving at sli@cityofirving.org. Please include the account number, owner name, closure date (i.e. date of sale) and the reason your are closing the account (i.e. no longer short-term renting)
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at
blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, for monthly filers, the January 2020 tax forms will be available in your Action Center on February 1, 2020. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS
blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Sales and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the City through GovOS?
The City only accepts Credit Cards at this time.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://irving.munirevs.com). They will click on the "New user? Register here!" button under "Log In". They will also need the 6 digit account number and Activation Code for the property. I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact
GovOS Support
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Irving) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thank you! 